November 14: Customer Service Leadership Summit, Calgary
May 16, 2019
At the one day Customer Service Leadership Summit, pick up expert insights, advice and tips on how to grow your business, engage team members, and make price less relevant.
Here are four reasons you and your leadership team should attend.
1. Make price less relevant
You already know that in today’s commoditized marketplace, your #1 competitive advantage is your team’s service. And it’s one of the few things you have total control over.
This summit is for leadership teams who:
• Want to create more memorable and meaningful relationships with their customers.
• Don’t want to settle for merely “good enough.”
• Want their company’s service to be valued – literally, over that of their competitors.
2. Help Uber-proof your business
Unless you are a government monopoly, chances are your business model may soon be – if it hasn’t already been – disrupted by some version of your industry’s Uber. That means to keep and grow your market share, your customers can’t be merely satisfied. They need to be fiercely loyal. Take advantage of this opportunity to step back from your daily activities and generate ideas to ensure your customers feel an emotional bond to your brand. And only to your brand.
3. Create buy-in and take action
You may have found that trying to introduce new ideas to an established business can be challenging. That’s why we encourage bringing your leadership team, and why we offer savings when you register groups of 6 people or more. Your decision makers get the same message at the same time, you can share ideas over lunch and during breaks, and you can move into action the very next day.
4. Have some fun!
Ever been to a conference where you’re crammed shoulder to shoulder, forced to sit through somebody reading PowerPoint punishment in a monotone that has you wishing you were anywhere but there? Us too. That’s why all of the keynoters are professional speakers who know how to engage and entertain a business audience while sharing relevant ideas. The day will fly by; ending with you and your leadership team being re-focused and recharged.
Speakers include:
• Jeff Mowatt, customer experience strategist, bestselling author, Hall of Fame business speaker, and regular CEW contributor
• David Irvine, bestselling author, The Leader’s Navigator
• Patricia Katz, engagement strategist, best selling author, Hall of Fame Speaker
• Greg Schinkel, President – Front Line Leadership Systems, author, Employees Not Doing What You Expect and What Great Supervisors Know
• Lisa “Longball” Vlooswyk, peak performance expert, 8-time Canadian long drive champion
• Stephanie Staples, international motivational speaker and author
