Canadian Electrical Wholesaler

May 16, 2019

Customer Service Leadership SummitAt the one day Customer Service Leadership Summit, pick up expert insights, advice and tips on how to grow your business, engage team members, and make price less relevant.

Here are four reasons you and your leadership team should attend.


1. Make price less relevant


You already know that in today’s commoditized marketplace, your #1 competitive advantage is your team’s service. And it’s one of the few things you have total control over.

This summit is for leadership teams who:
• Want to create more memorable and meaningful relationships with their customers.
• Don’t want to settle for merely “good enough.”
• Want their company’s service to be valued – literally, over that of their competitors.


2. Help Uber-proof your business


Unless you are a government monopoly, chances are your business model may soon be – if it hasn’t already been – disrupted by some version of your industry’s Uber. That means to keep and grow your market share, your customers can’t be merely satisfied. They need to be fiercely loyal. Take advantage of this opportunity to step back from your daily activities and generate ideas to ensure your customers feel an emotional bond to your brand. And only to your brand.


3. Create buy-in and take action

You may have found that trying to introduce new ideas to an established business can be challenging. That’s why we encourage bringing your leadership team, and why we offer savings when you register groups of 6 people or more. Your decision makers get the same message at the same time, you can share ideas over lunch and during breaks, and you can move into action the very next day.

4. Have some fun!

Ever been to a conference where you’re crammed shoulder to shoulder, forced to sit through somebody reading PowerPoint punishment in a monotone that has you wishing you were anywhere but there? Us too. That’s why all of the keynoters are professional speakers who know how to engage and entertain a business audience while sharing relevant ideas. The day will fly by; ending with you and your leadership team being re-focused and recharged.


Speakers include:


• Jeff Mowatt, customer experience strategist, bestselling author, Hall of Fame business speaker, and regular CEW contributor
• David Irvine, bestselling author, The Leader’s Navigator
• Patricia Katz, engagement strategist, best selling author, Hall of Fame Speaker
• Greg Schinkel, President – Front Line Leadership Systems, author, Employees Not Doing What You Expect and What Great Supervisors Know
• Lisa “Longball” Vlooswyk, peak performance expert, 8-time Canadian long drive champion
• Stephanie Staples, international motivational speaker and author

Find out more.

National Investment in Building ConstructionTotal investment in building construction increased 2.2% in May to $15.2 billion. Gains in the residential sector (+2.8% to $10.4 billion) led the increase, while the non-residential sector edged up 0.9% to $4.8 billion. On a constant dollar basis (2012=100), investment in building construction rose 1.8% to $12.7 billion.

Gap in investment between multi-unit and single-unit dwellings continues to grow

Investment in multi-unit dwellings rose 7.6% in May to $5.5 billion, while investment in single-unit dwellings declined 2.2% to $4.9 billion.

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AztecAztec Electrical Supply is one of the most dynamic, fastest growing electrical and automation distributors in Canada. The supplier has four Ontario locations, in Concord, Cambridge, Burlington and Mississauga.

They specialize in supplying quality automation and electrical products to electrical contractors, manufacturing plants, OEMs and custom machine builders. Their comprehensive inventory includes electrical and pneumatic products for breakdowns and emergencies, as well as everyday contractor and MRO requirements. They also work closely with their partners to source specialty products that may be required for major projects.

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House of ElectricalHouse of Electrical Supplies is a distribution company that specializes in ‘service’. They go beyond what a standard supplier provides, not just with knowledgeable employees, but with a compliment of support services.

From small construction to sophisticated industrial projects, House of Electrical stocks electrical supplies for a wide range of applications. For over 30 years, they have been servicing clients in the industrial, OEM, entertainment and construction markets across the greater metropolitan Toronto area. Their product solutions range from electrical, automation, safety, lighting and portable power distribution.

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