Canadian Electrical Wholesaler

May 16, 2019

Customer Service Leadership SummitAt the one day Customer Service Leadership Summit, pick up expert insights, advice and tips on how to grow your business, engage team members, and make price less relevant.

Here are four reasons you and your leadership team should attend.


1. Make price less relevant


You already know that in today’s commoditized marketplace, your #1 competitive advantage is your team’s service. And it’s one of the few things you have total control over.

This summit is for leadership teams who:
• Want to create more memorable and meaningful relationships with their customers.
• Don’t want to settle for merely “good enough.”
• Want their company’s service to be valued – literally, over that of their competitors.


2. Help Uber-proof your business


Unless you are a government monopoly, chances are your business model may soon be – if it hasn’t already been – disrupted by some version of your industry’s Uber. That means to keep and grow your market share, your customers can’t be merely satisfied. They need to be fiercely loyal. Take advantage of this opportunity to step back from your daily activities and generate ideas to ensure your customers feel an emotional bond to your brand. And only to your brand.


3. Create buy-in and take action

You may have found that trying to introduce new ideas to an established business can be challenging. That’s why we encourage bringing your leadership team, and why we offer savings when you register groups of 6 people or more. Your decision makers get the same message at the same time, you can share ideas over lunch and during breaks, and you can move into action the very next day.

4. Have some fun!

Ever been to a conference where you’re crammed shoulder to shoulder, forced to sit through somebody reading PowerPoint punishment in a monotone that has you wishing you were anywhere but there? Us too. That’s why all of the keynoters are professional speakers who know how to engage and entertain a business audience while sharing relevant ideas. The day will fly by; ending with you and your leadership team being re-focused and recharged.


Speakers include:


• Jeff Mowatt, customer experience strategist, bestselling author, Hall of Fame business speaker, and regular CEW contributor
• David Irvine, bestselling author, The Leader’s Navigator
• Patricia Katz, engagement strategist, best selling author, Hall of Fame Speaker
• Greg Schinkel, President – Front Line Leadership Systems, author, Employees Not Doing What You Expect and What Great Supervisors Know
• Lisa “Longball” Vlooswyk, peak performance expert, 8-time Canadian long drive champion
• Stephanie Staples, international motivational speaker and author

Find out more.

Economy EmploymentAs a result of widespread measures taken to contain the spread of COVID-19, the Canadian economy contracted 11.6% in April, following a 7.5% drop in March. By the end of May, many businesses had begun to adapt to the new reality by shifting to teleworking, reducing hours, laying off staff, applying for government funding or seeking rent relief.

As pandemic-related restrictions were gradually lifted throughout the summer, the business climate began to improve slightly. For example, real gross domestic product grew 1.2% in August, the fourth consecutive monthly increase, which continued to offset the steepest drops in Canadian economic activity on record that were observed in March and April. 

Read More


 

Swati Vora-PatelBy Swati Vora-Patel

“As a distributor, we need to build capabilities around experiences, data and the technologies that are driving change… It’s important that we listen, experiment and help lead our customers forward.” Chief Marketing Officer, Distributor — from the book Innovate to Dominate: The 12th Edition in the Facing the Forces of Change Series

Mapping your company’s digital transformation begins with an outside-in approach. 

Read More

 

COVID AirBy Angela Jamieson and Marc Laplante

The importance of clean air has been thrust into the spotlight with the emergence of COVID-19 and the rapidly spreading infections related to it. Examples have emerged around the world showing how aerosols may be playing a role in transmission; the choir practise in Washington State where over 80% of their members were infected (primary or secondary)1 after their final practice before shutting down for COVID restrictions, or the restaurant in Guangzhou, China where COVID-19 was theorized to have spread according to the air movement from an air conditioning system2. 

Read More


 

 

Carol McGloganBy Carol McGlogan


When it comes to marketing and customers, some things never change, while some things are always evolving! The parts that never change for marketers are that we need to be where our customers are, when they need us, and with the right information. The parts that are in constant flux are our customers’ buying behaviours and the technologies available to intervene and influence the customer experience.

COVID-19 has forced us all into new habits both personally and in business. For instance, social isolation has caused us to rely more heavily on technology to fill in the gaps. 

Read More


 

Changing Scene

  • Prev
Schneider Electric announced today the promotion of Adrian Thomas to country ...
The Zigbee Alliance, an organization of hundreds of companies creating, maintaining, and ...
ETIM North America (NA) is pleased to announce that the National Electrical Manufacturers ...
Strong rebound in Q3 2020;Revenue up +1.3% organic - Full Year 2020 targets upgraded...   ...
Power management company Eaton Corporation plc announced that earnings per share were $1.11 for the ...
 We may not be able to celebrate in person this year, but EFC would like to invite you to ...
Since 1945 the Stamm family has proudly owned Powrmatic of Canada. Despite this 75 yearlong history ...
The Stelpro Group, owner of Stelpro, the NorthThe Stelpro Group, owner of Stelpro, the ...
IMARK Canada is pleased to announce that Concord Electric Supply, Concord, ON is a member of IMARK ...
E.B. Horsman & Son is excited to announce EMPOWER, their Employee Share Ownership Plan ...
 

 

Zigbee AllianceThe Zigbee Alliance, an organization of hundreds of companies creating, maintaining, and delivering open, global standards for the Internet of Things (IoT), announced an important movement within the Project Connected Home over IP initiative, forming a team dedicated to the development and promotion of the standard for commercial markets.

This move is in alignment with the overall vision for the initiative, which is to develop and promote the adoption of a new, royalty-free connectivity standard, simplifying development for manufacturers and increasing compatibility for customers and consumers.

Read More


 

EatonPower management company Eaton Corporation plc announced that earnings per share were $1.11 for the third quarter of 2020. Excluding charges of $0.05 per share related to acquisitions and divestitures and $0.02 per share related to a multi-year restructuring program, adjusted earnings per share were $1.18.

Sales in the third quarter of 2020 were $4.5 billion. Organic sales were down 9 percent, and the divestitures of the Lighting and Automotive Fluid Conveyance businesses reduced sales by 8 percent, partially offset by 2 percent growth from acquisitions.

 

 

Read More


 

CEW Stelpro flextherm 400The Stelpro Group, owner of Stelpro, is pleased to announce that it has acquired Flextherm, the electric floor heating industry. Flextherm was founded in 1991 by Philippe Charron, who brought a new vision to the market. Sustained work with the standard-setting bodies made it possible to revolutionize the industry by certifying heating cable installations directly on plywood, making the technology accessible to a greater number of people.

Many other innovations, including a complete range of heating cable products and controls and focus on quality and service helped build a strong brand over the years and raised the company to the enviable status it has today. 

Read More


 

Adrian Thomas and Annette ClaytonSchneider Electric announced today the promotion of Adrian Thomas to country president, Canada, effective January 1, 2021. Mr. Thomas succeeds Susan Uthayakumar, who held the role of country president for the past three years. Mr. Thomas will report to North American CEO & President, Annette Clayton.

Susan Uthayakumar, has been appointed as the global leader for Schneider Electric's Sustainability Business Division, reporting to Chief Strategy & Sustainability Officer, Olivier Blum. 

 

Read More

 


EFC 2020 Industry Awards

EFC 2020 Industry AwardsWe may not be able to celebrate in person this year, but EFC would like to invite you to their premier Industry Awards in a new and exciting virtual format. 

This year’s Electro-Federation Canada's 2020 Industry Awards will recognize member recipients through a virtual presentation honouring their strong leadership and commitment to contributing to the health of the industry. EFC's National Advisory Council chairman, Steve Branscombe, Independent Electric Supply, will emcee the Awards on Thursday, December 10th, 2020 at 4:30 pm EST.

 

Read More

 


 


ElectrimatElectrimat is an independent Quebec-owned company that has specialized for 40 years in the distribution of electrical and lighting products. The company is headquartered in Brossard, Quebec and has four branches on the south shore and north shore of Montreal and Montérégie. It serves the industrial, commercial, institutional, residential, and public service sectors.

Christian Grenier and Mathieu Legris have been leading Electrimat for 10 years. Two friends in life who complement each other at work, and whose company regularly finds itself in the business sections of daily newspapers highlighting their exceptional performance. 

Read More


 

MercuryBy Blake Marchand

Headquartered in Concord, Ontario, Mercury Lighting services national retail, multi-residential/commercial property management, energy service companies (ESCO), and auto dealerships.

“From design to specifications, we offer turn-key services that go beyond the typical distributor model,” explained Mercury Lighting Vice President, Eric Tordjman. Their value-added approach leverages well-established supplier relations to help clients find a lighting solution that suits their needs.

 

 

Read More


 

Jason PrevostBy Line Goyette

“Never forget to look at the big picture.” These words of advice are from the father of Jason Prevost, his first mentor, who worked as a marketing specialist. Jason has repeated them often over the past two years during what might have been the hardest personal crisis of his life.

At a time when he was forced to reassess his professional future, his wife and the mother of his two teenage children was diagnosed with a virulent cancer.

 

Read More


 

Kerrwil Publications Great Place to Work. Certified December 2019 - December 2020

538 Elizabeth Street, Midland,Ontario, Canada L4R2A3 +1 705 527 7666
©2020 All rights reserved

Use of this Site constitutes acceptance of our Privacy Policy (effective 1.1.2016)
The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Kerrwil