Canadian Electrical Wholesaler

Mar 2, 2020

Éric DeschênesLine Goyette

A new figure at the head of the electrification business unit and ABB Canada, Éric Deschênes is not a newcomer to the electrical industry. A long journey that we have already highlighted by emphasizing his passion for finding practical solutions that optimize the adoption of technologies. We met with him recently to discuss his new leadership role at ABB Canada and his projects. First, he would like to point out that recent changes to ABB Canada’s structure, as elsewhere in the world, have been made to decomplex the customer relationship. “The corporate matrix has been lightened to get closer to the customer,” says Éric.

Our meeting took place at ABB’s Iberville premises, which, until recently, bore the logo of Thomas and Betts. For Éric Deschênes, this place is more than emblematic. “Thomas And Betts has brought an important signature and culture to ABB, which revolves around two axes: the distribution network and the user customer. These two elements must be at the heart of any process. Even if you offer the best product, if doing business together is difficult the customer will go elsewhere.” ABB Canada’s new CEO is now working to develop a digital platform that always situates the customer at the heart of the process.

Change is underway. The stated goal is to have a differential value in the market. “We’re competing today with people who might be in their garage. If an individual offers a product that meets a customer’s need and offers a new technology, he becomes a competitor, hence the importance of getting closer to the customer and decomplexing day-to-day relationships and business processes,” asserts Éric Deschênes, who points out that this change was initiated under the direction of Nathalie Pilon. “When Nathalie moved from the chairmanship of T-B to ABB Canada, she sought to add value and differentiate ABB by bringing all business units together. I make it my duty to continue what Nathalie has started; the change will be in continuity,” he said.

A digital shift in all internal and external processes

At the heart of these changes is an internal and external digital revolution. “We want to offer relevance and added value to the customer. We are eliminating unnecessarily long bureaucratic steps and replacing them with digital processes, and we’re seeing the processing of orders shrink from 60 days to 3 days. We also talk about VMI, online product selectors. We want to be the most effective partner for our distribution partners in terms of standard products, configuration products and engineering products.” Eric continues, “GE’s integration with ABB allows us to offer more than 20,000 standard product lines at the Bromont distribution centre. Everything is centralized for these products: an order, a shipment, a billing. When we thought about GE’s integration, the question was how to integrate this entity and move forward as a company. We started with the DNA of Thomas and Betts, aiming to become the most effective partner for our distributors, to be the most digitized and the most technical, so that we could bring relevance and added value by keeping the customer at the centre of all our processes.

“The commonality of all business units will be two-tiered digitization, both internally and externally. Internally, our factories and distribution centres are being equipped with ABB technology. At the process level, we will minimize unnecessary bureaucracy; any manual interaction that adds unnecessary pressure to a transaction will be removed. We will digitize as much as possible the interactions between people to bring unparalleled efficiency. This external digitization is ABB Ability, the digital platform that all business units will implement.”

Projects — products and assemblies in Canada

In Canada ABB has approximately 50 buildings, 9 manufacturing and assembly plants, and the Bromont distribution centre, which currently stocks only electrification products. “We will create space in the Montreal campus to make Bromont a distribution centre for products from all business units. Our customers are often the same, in automation, electrification or low voltage products. We will migrate our business systems to have a single ERP.”

The Bromont distribution centre will therefore migrate from Bromont electrification products to Bromont ABB Canada, and in the space created at the Montreal campus ABB will bring in five production lines of products formerly manufactured in the United States, including centres of motor controls, connecting panels and lighting panels. This is an important project that Éric Deschênes is committed to. “It won't be an assembly kit. The steel will come from Canada, the manufacturing will be done in Canada, and the final assembly will be made at the Montreal campus. We successfully tested the first lighting panel that was manufactured in November and shipped to the customer; it works. We are recalibrating everything to reduce the costs of all our partners. The Canadian market has 880 distribution points, and we have access to 660 distribution points. So, it’s in our best interest to simplify and maximize to optimize. Leaving out the distributor would be a fundamental mistake in how to serve the market in Canada.”

Since Éric Deschênes and I will meet in a year’s time, I ask him now what are the goals this year that we'll come back to in our discussion in 2021. “The No. 1 goal is to ensure that we continue to pursue the same sustained growth (greater than 10%) with the involvement of our employees. They are the ones who make the decisions, who are close to the customers. We trust them. My second objective is to accelerate internal and external digitization, and the third, the one that will give us the most pleasure, is the integration of all standard, configurable and engineering products into manufacturing processes and assembly in Canada. It's a date!”

Line Goyette is Managing Editor of Kerrwil Publications’ Electrical Group;This email address is being protected from spambots. You need JavaScript enabled to view it.


Read our profile of Éric Deschênes.


                                            

LDS Magiclite LS 400Magic Lite has announced the signing of Lightspec Canada Inc. as their Specification Sales Agent for the GTA.

As the Canadian Division of Lightspec, LLC, NY, this agency is headed by Steve Danzig as President and Neil Whiteford as Sales Manager. This talented sales team has over 150 years combined experience with Lighting Design, Applications, Lighting Controls, Distribution and Project Management. They are committed to bringing attentive service and expertise to their clients for their designs, projects, lighting requirements and acting as their trusted advisor and partner.

Read More


 

Latest Articles

  • Prev
CBC Lighting has established itself as a premier lighting wholesaler in Canada as well as the U.S. ...
A little over a year ago I met Louis Beaulieu, Executive Director of Ouellet Canada, at ...
This June, Canadians will commemorate Electrical Safety Month; June also marks the fourth month of ...
We are in an Age of Disruption. Extant and emerging technologies are driving significant evolution ...
The total value of building permits issued by Canadian municipalities increased 7.4% to $8.7 ...
We are on the cusp of a major tidal wave hitting our industry; the onslaught of 10,000 new ...

COVID-19By Atul Minocha, Dawn Werry, and Kimberly Miller

When the pandemic first hit, the industrial manufacturing sector was changing daily. Now, at the start of the recovery phase, the whole industry is adapting. Some companies have had to find completely new markets for their products, while others have started making completely new products. Across the board, supply chains have been disrupted. Buyer behaviours have changed and go-to-market strategies have had to adjust in order to keep business moving. Here are four ways industrial manufacturing companies can recover from COVID-19:

Read More


 

Gurvinder ChopraBy Gurvinder Chopra

In June 2019, the U.S. grid regulator, NERC, issued a warning that a major hacking group was conducting reconnaissance into the networks of electrical utilities. Just one month later, several major industrial firms announced they had been victims of a state-sponsored hacking campaign.

A year later, hackers targeted over 75 organizations around the world in the manufacturing, media, healthcare, and non-profit sectors, as part of a broad-ranging cyber espionage campaign.

 

Read More


 

Value of Building Permits - JuneThe $687 million Oakridge Centre mixed use redevelopment project in the city of Vancouver helped raise the total national value of building permits 6.2% to $8.1 billion in June, to a level comparable to pre-COVID levels. Overall, seven provinces reported gains for the month.

Residential permits rise

The total value of residential permits was up 7.0% to $5.3 billion, with gains posted in six provinces. British Columbia posted its third largest value on record for residential permits in June, up 20.4% to $1.3 billion due to large projects such as the Oakridge Centre redevelopment. 

Read More


 

Changing Scene

  • Prev
Mr. Steven Wright joins IMARK Electrical, Inc. as the Vice President of Supplier Relations and ...
Competition Bureau Canada registered a consent agreement with the Competition Tribunal to address ...
Panduit has appointed Mission Technical Solutions as its representative for all of Canada outside ...
 In the 6th installment of this video series, HALO MINUTE, by Cooper Lighting Solutions, ...
After a successful and accomplished 50-year career, Gary Morrison, Vice President of Sales and ...
Northern Cables announced via their social media accounts that they have broken ground on the ...
Electro-Federation Canada (EFC) and ETIM North America (NA) have entered into a strategic ...
Southwire announced that Tim King has accepted the role of President of Southwire Canada. ...
Savant Systems has announced it has signed a definitive agreement to purchase GE Lighting, a ...
EFC’s Economic Forecast Series webinar will deliver global, national, and regional economic ...

SouthwireSouthwire has long held a commitment to sustainability, dating back to its first official sustainability report in 2007. Reflecting that commitment, the company recently launched its 2019 sustainability report, prepared in accordance with the Global Reporting Initiative (GRI) Standards, featuring an exciting new goal called Carbon Zero.

The 2019 report highlights all areas of sustainability at Southwire and showcases the company’s most significant impacts by focusing on its five key tenets – Growing Green, Living Well, Giving Back, Doing Right and Building Worth.

 

Read More


 

CSAOn May 8, 2020, Gianluca Arcari was appointed Executive Vice President & Chief Commercial Officer at CSA Group, reporting to David Weinstein, President & CEO. In this role, Gianluca will be responsible for growing CSA’s global Testing, Inspection and Certification (TIC) organization. Leading a team of more than 200, Gianluca will guide and develop global commercial market sector strategies across CSA Group’s global business units in Home and Commercial, Industrial and Healthcare.

“Gianluca is widely known and respected for his technical and business skills both within CSA Group and in the global TIC market, making him an excellent choice for this role,” said David Weinstein.

Read More


 

 

Robin Billingsley"It is with heavy hearts that we inform you of the passing of our longtime Marketing Manager, Robin Billingsley," said Beghelli General Manager, Bruno R. Ardito in a heartfelt letter to Beghelli customers.

"Robin had been battling breast cancer for the past few years and on July 23rd, Robin’s battle ended at 40 years young. We have had the pleasure of working with Robin for 13 years and in those 13 years, she executed many of the products and programs we have today. Robin truly represented Beghelli/Beluce ideals, philosophy and vision. 

 

Read More


 

Copper $US Dollar price per pound

Kerrwil Publications Great Place to Work. Certified December 2019 - December 2020

538 Elizabeth Street, Midland,Ontario, Canada L4R2A3 +1 705 527 7666
©2020 All rights reserved

Use of this Site constitutes acceptance of our Privacy Policy (effective 1.1.2016)
The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Kerrwil