Canadian Electrical Wholesaler

Feb 11, 2021

David GordonBy David Gordon

Gene Biben, formerly President and CEO of Biben Sales, joined Channel Marketing Group earlier this month. Gene’s avowed desire is to “give back” to the industry, to help people work together. He will help reps achieve their goals and manufacturers optimize their performance, and relationship, to and with manufacturer reps. He’ll additionally support Channel Marketing Group clients’ research needs.

While Gene is well known by many manufacturers, we thought it would be interesting to ask him to consider changes he has seen over the years.



How has the relationship of manufacturers, distributors and representatives changed over the years? 

Allow me my opinion to first start with manufacturers and representatives.

I took over the operations of our manufacturer’s representative company at 34 years old due to the ill health of my father. We survived, as this occurred 38 years ago. Without our distributors and manufacturers who stood behind us, we would have failed.

Planning

Every year we would either go to visit our manufacturers, or they would visit with us. We would have planning sessions with management followed by a meeting with all of our associates to inform them of the plan for the coming year. 

Today’s “meetings” take place in 45-minute increments. While we’re together, are we really “together”? Do we know each other’s strengths, weaknesses and needs? We do the reports yet seldom receive responses or results from them. Perhaps there is a reason why getting reports done by reps is difficult?

Profit counts

Our company always believed in knowing which of our manufacturers’ items made more profit. We promoted those items because representing a company that does not make money is short-lived. Believe me, we know, and have been directly affected, as most, with mergers and acquisitions or companies’ closures. A representative making a manufacturer more money should allow them the opportunity to discuss opportunities that might otherwise be denied.

I had a distributor that did a good amount of nuclear business when these facilities were being built. One day he gave me a large order for portable cord. I told him I would get better pricing than standard given the size of the order. His reply: “Did I ask you for better pricing? When I need it, I will ask.” I called our factory inside person to let him know what was happening. A few years later the distributor salesperson asked for a quote. I contacted the same inside person who literally gave me $1 over cost. The distributor was our single most profitable account for our manufacturer.

Representation and compensation

The most stated complaint of manufacturers nowadays is the lack of choice for representation in a territory. As NEMRA Chapter President in 1998 we had 26 representative member companies. Today there are fewer than 10 in our territory. Why?

Plumbing, as I know it, has two conduits: copper and PVC; millwork has wood. We have dozens of related fittings for each. We hire engineers and have complex systems to service customers. We make much less as an industry.

Twenty years ago, we had a finite number of customers: electrical distribution. Now the continued end-user focus demanded by most manufacturers regardless of the product they are manufacturing adds an infinite number of customers, including contractors, OEMs, MROs, engineers, architects, home builders and others. 

We all have balance sheets that need to be identified. You have income and expenses, and they need to be balanced or hopefully be positive. Additional revenue streams by going into other areas, adding manufacturers, going into non-electrical industries such as HVAC and data are possibilities to explore. Revenue streams including buy-sell or overages appear to be the most widely used, certainly in lighting, and now are moving to electrical supplies. Each has its costs to the representative and the manufacturer in time spent on their products and control of their distribution and pricing.

Do all representatives get compensated equally? Do all of them do end-user work? Warehouse? Enter their own orders and fulfill the necessary reporting, estimating and profit standards for a manufacturer? It there are differences in services, shouldn’t there be variations in their income?

The role of communication: building trust

A key manufacturer’s vice presidents asked me why reps don’t discuss their costs with the manufacturer. The same quality manufacturer had decreased commissions to their representatives because their business had deteriorated by that percentage. We pointed out that our business was off as much as theirs as we are compensated on sales only. The manufacturer reverted back to his older program with some upgrades. But that appears to have been in the days when people talked and were willing to listen to, and perhaps understand, each other’s perspective and needs.

Sharing each other’s goals and information is necessary. Being asked to plan or forecast without knowing the capacity and plans of the manufacturer is not possible to do correctly. I once forecasted for a manufacturer a 6% growth in sales, but was being asked to come in with an 11% growth. Later that year the manufacturer complained that the representatives forecasting 11% forced that manufacturer to be significantly overstocked, causing the company to lose margins and forced layoffs.

There are fewer representatives, fewer manufacturers and fewer distributors than 10 years ago, yet we continue making less money. Cutting commissions and giving product away have not worked; how about working together, planning together, and limiting our distribution? Would this allow all to maximize our profits? Perhaps those times have past, but a race to the bottom for all doesn’t benefit any.

Years ago, there seemed to be more “true” communication and more empathy. We all say we have “relationships”, but what does that truly mean nowadays?

Anyone willing to try, or at least talk, and share? After all, we’re in this together.


*****
Thanks for your thoughts, Gene (and feel free to reach out to Gene with your thoughts or to start a discussion).

Whether we’ve “evolved” or “devolved” is a matter of perspective and opinion with societal and marketplace dynamics impacting today’s channel relations. End-users are demanding. Distributors are demanding. Shareholders are demanding. Integrating technology to facilitate business activities creates opportunities. Products evolve. And more. But the essence of the business remains the same … people doing business with people on behalf of people. Empathy can go a long way. The better communication between manufacturer representatives and their manufacturers (and yes, it extends to distributors), the better each company performs and the more profitable both companies are. Plus … it’s much less stressful.

The more we change, perhaps the more we need to stay the same?

What changes have you seen in manufacturer representative / manufacturer relationships over the years (and please respond anonymously or send us your comments and we’ll post anonymously for you; This email address is being protected from spambots. You need JavaScript enabled to view it..

David Gordon is President of Channel Marketing Group. Channel Marketing Group develops market share and growth strategies for manufacturers and distributors and develops market research. CMG’s specialty is the electrical industry. He also authors an electrical industry blog, www.electricaltrends.com. Channel Marketing Group does not engage with clients on detailed pricing strategies, however, given that pricing is a critical element of sales, marketing and growth planning, we do get asked about the topic and can share opinions and refer to those who focus on the area as well as share anecdotes. David Gordon can be reached at 919-488-8635 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Carol McGloganBy Carol McGlogan

EFC kicked off 2021 with an outstanding webinar featuring Janice Gross Stein, renowned Canadian political scientist, founder of the Munk School of Global Affairs and recipient of the Order of Canada. Ms. Stein has spoken at previous EFC conferences, earning many accolades, and this session was no different as we learned what to look for as the Biden Administration takes hold of the White House.

Our close economic ties to the U.S. means that Canadians must “keep up with the Administrations” to survive. Janice focused her discussions on industrial policy and climate change within an active intervening government.

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Canadian Business Counts - December 2020The COVID-19 pandemic continues to alter the business landscape. Some businesses have closed permanently, some have grown and others have been temporarily closing or reopening. In October, for example, the number of business openings (41,910) exceeded the number of business closures (32,420) for the fourth consecutive month.

As a result, the number of active businesses in October edged up 0.6%. Despite the slight increase, the number of active businesses was down 6.7% from February 2020.*

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David GordonBy David Gordon

Gene Biben, formerly President and CEO of Biben Sales, joined Channel Marketing Group earlier this month. Gene’s avowed desire is to “give back” to the industry, to help people work together. He will help reps achieve their goals and manufacturers optimize their performance, and relationship, to and with manufacturer reps. He’ll additionally support Channel Marketing Group clients’ research needs.

While Gene is well known by many manufacturers, we thought it would be interesting to ask him to consider changes he has seen over the years.

Read More


 

 

Darci SpiteriBy Darci Spiteri 

This past month marked one year since stepping onto a job site and starting my electrical apprenticeship. Little did I know 2020 would throw in some curveballs, but it was a pretty fantastic year for self-development when I sit back and reflect. 

Enter Pandemic, worldwide lockdowns, and my Jobsite shutting down for a month. Losing hours was a downside and with my apprenticeship being based on the number of hours worked, moving onto my second year will take a little extra time. 

 

 

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Changing Scene

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Seth Cook and Kerith RichardsService Wire Co. promotes Kerith Richards to Regional Sales Manager – Canada and expands Seth Cook’s sales territory to better serve the commercial and industrial markets.

Kerith Richards will serve as Regional Sales Manager based out of Service Wire’s corporate headquarters, where she will be responsible for commercial and industrial sales in all provinces. In addition, Richards will continue her role as Sales Representative for Saskatoon, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador. 

 

 

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Guillevin International Acquires Wesco's Canadian Datacom BusinessGuillevin International has announced the creation of a new division, Guillevin Datacom, which will be dedicated exclusively to various network infrastructure products. To support this new division and ensure its success, Guillevin acquires the Canadian Datacom business of WESCO International, whose team will join Guillevin's Canadian operations.

"We have targeted the WESCO business to launch our Datacom division because of the team's agility, expertise and in-depth knowledge of products from the industry's leading suppliers", said Luc Rodier, Guillevin's President and CEO. 

 

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IMARKWebsite visitors to the freshly designed IMARK Group website will learn about all of the benefits that accrue to members and suppliers in all IMARK divisions (Electrical.

HVACR, and Plumbing/Irrigation) as well as Luxury Products Group which supports decorative showrooms and IM Supply which is a national account sales solution for IMARK Group members. The website features videos from group leadership as well as an introductory video on the home page.

 

 

 

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EHRC Leader of the Year Stephanie SmithBy Blake Marchand

“It was quite surprising,” said Stephanie Smith of being named EHRC’s Leader of the Year. “Leadership in 2020 has certainly been a challenge for everybody in the world let alone the nuclear industry or the electricity industry.”

An engineer by trade, Smith spent the majority of her career with Ontario Power Generation (OPG). She was the first woman to be certified by the Canadian Nuclear Safety Commission at the Pickering Nuclear Generating Station where she served as Plant Manager and was recently named the first President and CEO of CANDU Owners Group. Smith is also a passionate advocate for diversity and inclusion.

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