Canadian Electrical Wholesaler

Feb 11, 2021

David GordonBy David Gordon

Gene Biben, formerly President and CEO of Biben Sales, joined Channel Marketing Group earlier this month. Gene’s avowed desire is to “give back” to the industry, to help people work together. He will help reps achieve their goals and manufacturers optimize their performance, and relationship, to and with manufacturer reps. He’ll additionally support Channel Marketing Group clients’ research needs.

While Gene is well known by many manufacturers, we thought it would be interesting to ask him to consider changes he has seen over the years.



How has the relationship of manufacturers, distributors and representatives changed over the years? 

Allow me my opinion to first start with manufacturers and representatives.

I took over the operations of our manufacturer’s representative company at 34 years old due to the ill health of my father. We survived, as this occurred 38 years ago. Without our distributors and manufacturers who stood behind us, we would have failed.

Planning

Every year we would either go to visit our manufacturers, or they would visit with us. We would have planning sessions with management followed by a meeting with all of our associates to inform them of the plan for the coming year. 

Today’s “meetings” take place in 45-minute increments. While we’re together, are we really “together”? Do we know each other’s strengths, weaknesses and needs? We do the reports yet seldom receive responses or results from them. Perhaps there is a reason why getting reports done by reps is difficult?

Profit counts

Our company always believed in knowing which of our manufacturers’ items made more profit. We promoted those items because representing a company that does not make money is short-lived. Believe me, we know, and have been directly affected, as most, with mergers and acquisitions or companies’ closures. A representative making a manufacturer more money should allow them the opportunity to discuss opportunities that might otherwise be denied.

I had a distributor that did a good amount of nuclear business when these facilities were being built. One day he gave me a large order for portable cord. I told him I would get better pricing than standard given the size of the order. His reply: “Did I ask you for better pricing? When I need it, I will ask.” I called our factory inside person to let him know what was happening. A few years later the distributor salesperson asked for a quote. I contacted the same inside person who literally gave me $1 over cost. The distributor was our single most profitable account for our manufacturer.

Representation and compensation

The most stated complaint of manufacturers nowadays is the lack of choice for representation in a territory. As NEMRA Chapter President in 1998 we had 26 representative member companies. Today there are fewer than 10 in our territory. Why?

Plumbing, as I know it, has two conduits: copper and PVC; millwork has wood. We have dozens of related fittings for each. We hire engineers and have complex systems to service customers. We make much less as an industry.

Twenty years ago, we had a finite number of customers: electrical distribution. Now the continued end-user focus demanded by most manufacturers regardless of the product they are manufacturing adds an infinite number of customers, including contractors, OEMs, MROs, engineers, architects, home builders and others. 

We all have balance sheets that need to be identified. You have income and expenses, and they need to be balanced or hopefully be positive. Additional revenue streams by going into other areas, adding manufacturers, going into non-electrical industries such as HVAC and data are possibilities to explore. Revenue streams including buy-sell or overages appear to be the most widely used, certainly in lighting, and now are moving to electrical supplies. Each has its costs to the representative and the manufacturer in time spent on their products and control of their distribution and pricing.

Do all representatives get compensated equally? Do all of them do end-user work? Warehouse? Enter their own orders and fulfill the necessary reporting, estimating and profit standards for a manufacturer? It there are differences in services, shouldn’t there be variations in their income?

The role of communication: building trust

A key manufacturer’s vice presidents asked me why reps don’t discuss their costs with the manufacturer. The same quality manufacturer had decreased commissions to their representatives because their business had deteriorated by that percentage. We pointed out that our business was off as much as theirs as we are compensated on sales only. The manufacturer reverted back to his older program with some upgrades. But that appears to have been in the days when people talked and were willing to listen to, and perhaps understand, each other’s perspective and needs.

Sharing each other’s goals and information is necessary. Being asked to plan or forecast without knowing the capacity and plans of the manufacturer is not possible to do correctly. I once forecasted for a manufacturer a 6% growth in sales, but was being asked to come in with an 11% growth. Later that year the manufacturer complained that the representatives forecasting 11% forced that manufacturer to be significantly overstocked, causing the company to lose margins and forced layoffs.

There are fewer representatives, fewer manufacturers and fewer distributors than 10 years ago, yet we continue making less money. Cutting commissions and giving product away have not worked; how about working together, planning together, and limiting our distribution? Would this allow all to maximize our profits? Perhaps those times have past, but a race to the bottom for all doesn’t benefit any.

Years ago, there seemed to be more “true” communication and more empathy. We all say we have “relationships”, but what does that truly mean nowadays?

Anyone willing to try, or at least talk, and share? After all, we’re in this together.


*****
Thanks for your thoughts, Gene (and feel free to reach out to Gene with your thoughts or to start a discussion).

Whether we’ve “evolved” or “devolved” is a matter of perspective and opinion with societal and marketplace dynamics impacting today’s channel relations. End-users are demanding. Distributors are demanding. Shareholders are demanding. Integrating technology to facilitate business activities creates opportunities. Products evolve. And more. But the essence of the business remains the same … people doing business with people on behalf of people. Empathy can go a long way. The better communication between manufacturer representatives and their manufacturers (and yes, it extends to distributors), the better each company performs and the more profitable both companies are. Plus … it’s much less stressful.

The more we change, perhaps the more we need to stay the same?

What changes have you seen in manufacturer representative / manufacturer relationships over the years (and please respond anonymously or send us your comments and we’ll post anonymously for you; This email address is being protected from spambots. You need JavaScript enabled to view it..

David Gordon is President of Channel Marketing Group. Channel Marketing Group develops market share and growth strategies for manufacturers and distributors and develops market research. CMG’s specialty is the electrical industry. He also authors an electrical industry blog, www.electricaltrends.com. Channel Marketing Group does not engage with clients on detailed pricing strategies, however, given that pricing is a critical element of sales, marketing and growth planning, we do get asked about the topic and can share opinions and refer to those who focus on the area as well as share anecdotes. David Gordon can be reached at 919-488-8635 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Swati Vora-PatelBy Swati Vora-Patel

The electrical market is at the helm of innovation — from robotics and automation products that support advanced manufacturing to smart technology in homes and businesses, our industry leads innovation and competitiveness in Canada.

With advanced electrical and automation products shaping how we work, live and play, our industry is continually at the forefront of designing technologies that meet the needs of Canadians today.

 

 

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David GordonBy David Gordon

Many talk about digitizing the channel and the emerging / present digitalization of the industry and then wonder why eCommerce as a percentage of distributor sales is not higher. One major reason is for many distributors their key customer is a contractor.

Much is being invested into the space. Everything from product content to website development / eCommerce platforms (and CMG is involved in some of this in supporting clients as well as involved with ETIM North America).

 

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Residential investment continues to set records


Residential construction investment increased for the eleventh consecutive month, up 7.6% to $14.0 billion in March.

 

 

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Michelle BraniganBy Michelle Branigan

A career seeker looking for a job. An HR manager looking to hire. Both are looking to fill a need quickly, effectively and as cost efficiently as possible. The career seeker needs to pay their rent or mortgage, and the HR manager knows the cost to the business of the wrong hire.

This is where the need for a well-written job description comes in. All too often job descriptions are outdated, listing requirements that are no longer valid, or failing to accurately portray a clear description of the role and employer expectations.

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Carolina GalloBy Line Goyette

Among the recipients of the 2021 Clean50 Awards announced last month is Carolina Gallo, Vice President Government and Institutional Relations Canada, for Hitachi ABB Power Grids Canada. CEW reached out to Gallo, about the experience. But first, a little about the Clean50 Awards.

These annual awards recognize Canadian leaders in sustainability for their contributions over the prior two years. 

 

 

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Changing Scene

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Wayne Long and Jim BenderIdeal Supply is proud to announce that as of January 1, 2021 they have appointed a new Sales Manager for both the Electrical and Industrial divisions.

Wayne Long (left) will serve as thier Electrical Division Sales Manager. Wayne spent 11 years with Ideal Supply in the early years of his career, and was with Benshaw Canada for 20 years in senior sales management roles in Canada and the USA before re-joining Ideal in 2017, as thier Industrial Division Sales Manager. Long is a seasoned executive and has a proven track record of building strong relationships with customers and suppliers, and as a coach to sales teams to grow businesses.

 

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OmnicableOmni Cable located in Brampton, ON, is proud to announce it received IMARK’s 2020 Order of the Golden Maple Leaf Award in its first year eligible for the award.

The Order of the Golden Maple Leaf Award is an annual award that is presented to all IMARK suppliers who meet the set requirements, including supporting members and participating in IMARK Canada’s marketing programs.

 

 

 

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POW-R-Line CS Switchboards by EatonThe Solution to Your Switchboard Needs Now and for the Future.

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Eaton’s Pow-R-Line CS switchboard provides a space-saving design advantage with a smaller footprint than any comparable switchboard in the market.

 

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"As we lightly refer to the facility as “BC/DC”, the new operation will relieve some load for our 160,000 sq ft HQ in Richmond Hill, Ontario, and our other distribution points in Montreal, QC, and Dallas, TX," said the company via press release. 

 

 

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Eaton AR AppAdd or remove switchboard structures according to your construction needs, such as the main incoming with or without Canadian metering requirements, distribution loads, and submain sections. Verify your assembly footprint with thermal magnetic devices such as breakers and fusible switches (with or without meter sockets). Check for clearances and cable landing locations.

No need to guess what configuration will best suit your needs or wonder how the Pow-R-Line CS switchboard will fit in your location.

 

 

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Peers & Profiles

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Marcos has been with WESCO since 2015. We remember that in 2020, WESCO proposed a merger with Anixter...

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Jeffrey MoyleBy Line Goyette

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This quote from Jeffrey caught my attention. Vice President, Supplier & Digital Strategy at Rexel Canada Electrical Inc., Jeffrey has extensive experience in the industry and is a graduate of the University of Western Ontario with a Master’s in Business Administration, focusing on internarial leadership.

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