Canadian Electrical Wholesaler

David Gordon

February 7, 2018

by David Gordon

In Part 1, David Gordon discussed IoT lighting, mission critical service, wireless IoT solutions, and competing wireless protocols. In this issue, new wireless solutions, utility lighting control rebates, and challenges for distributors.

The recently released Bluetooth Mesh standard was developed with lighting as a target application, but many commercial lighting manufacturers are currently developing or supporting their own proprietary or existing Zigbee mesh ecosystem until Bluetooth Mesh is field proven. Zigbee is an open standard, and with more than one hundred million devices deployed, in theory sensors, switches, and lights can interconnect independent of fixture manufacturer. Bluetooth also has compatibility built-in, but researchers have raised concerns that Bluetooth Mesh’s communication algorithm, combined with heavy sensor integrated luminaires, could generate extreme heat and so much data that it overloads a network.

New wireless solutions use a single radio-chip to perform multiprotocol communications that address some of the challenges with all of the protocols available. One example is to combine ZigBee plus Bluetooth. The two complementary protocols enhance user experience and security. Luminaries can be commissioned easily with a mobile device via Bluetooth, while the primary network uses another secure protocol with mesh capabilities like ZigBee, Thread, or a manufacturer’s proprietary solution. Manufacturers can achieve all of this with a single radio chip that reduces size and cost, or with a faster option using pre-fabricated modules that include all of the software, antennas, and wireless know-how.

Utility rebates and the DLC NLC spec

There are interesting things happening with the Design Lights Consortium (DLC) Networked Lighting Controls (NLC) spec as well as utility rebates based on the DLC NLC spec. This year, the DLC analyzed savings from NLC installations and found an average of a 47% savings across all buildings, but this was extremely variable by building type and from building to building in the same use or type. This DLC NLC analysis will likely be used by utility rebate programs to not only expand the number of incentive programs for NLC systems, but also increase data and reporting requirements, in addition to meeting the technical NLC spec.

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Note: While other companies may offer solutions, as of the above date, they are not DLC NLC qualified. Distributors should not view this list as “endorsed / recommended” lines by Electrical Wholesaling and/or this article’s authors.

More than 20 utilities and other energy efficiency program sponsors now require networked control systems be on the DLC NLC QPL to qualify for their incentives. Some have simple prescriptive rebates (per luminaire), while others have performance rebates (per watt saved). For more information on lighting control rebates, check the “Utility Rebates for Networked Lighting Controls” on https://lightingcontrolsassociation.org.

Challenges for distributors

There are "lots of companies", and technologies, in the space which can make it daunting. This is coupled with the fact that controls are a small percentage of a distributor’s business and customer demand, at this time, is low.

But the opportunity is coming.

Selling of the technology requires commitment. This is not a product where salespeople “accept” an order. If they do, someone has speced the job and the opportunity will devolve to a price game.

Selling infers generating demand, which requires sales training, continuous product education, marketing, recommending the “right” product for the solution (and hence understanding customer needs), and then there is the potential for add-on services and revenue streams. And the “sale” for lighting controls will frequently occur at higher levels of customer contacts than the traditional electrical distributor calls upon. The applications and benefits of the sale are more conceptual and focus on information gathering, cost reduction and revenue generation. It is not solely a feature/benefit sale.

Leading companies in this space are educating management, their salespeople and their customer, and are investing in lighting control specialists. And some are targeting market segments to pursue and proactively generate demand.

A concern for distributors is their contractors. With many distributors being contractor oriented, distributors are waiting for contractors to request. Waiting equals quoting, not selling. Consider how you can arm your contractors, or preferred contractors, with tools for them to recommend… or to bring you into an opportunity as the “local expert.” Or consider how you can differentiate yourself in the market and drive business to contractors who have expertise in installing controls.

From a supplier support viewpoint, distributors should consider the pros/cons of solely understanding, selling, marketing and training on proprietary systems, as well as having knowledge and access to open systems. This is an Apple vs. Google scenario. You need to support your key package lighting lines, but you also need alternatives so that you can make the best recommendation and/or value engineer projects with technology that enables you to mix and match fixtures.

And don’t be afraid of FOBO (fear of a better option). These are technology platforms. They will change and this change requires you to maintain your product knowledge but it also can provide a potential upgrade revenue stream.

Of concern is that if electrical distributors do not take the lead, manufacturers will seek the channels that will generate the revenue. This could be direct sales, reps going direct as well as selling through other channels (which they are starting to do). And we have not touched on the integration into building management and security / alarm systems which can open the door to distributors from those channels.

Controlling your IoT lighting solutions

IoT. IIoT. Smart. Connected. Connectivity. The bottom line is that whatever term you prefer, it comes down to technology. The nature of technology is forever evolving. What exists today will change as tomorrow’s solutions are already in development. This creates relationship, purchasing, marketing, training, sales and other challenges for manufacturers and their channels, as well as distributors and their “supply chains”.

Decisions need to be made by distributors whether they plan to be a market leader and create demand and/or add value or provide traditional distribution services and be dependent upon others to create demand. Manufacturers can try to be the next “Apple” or participate in a “Google” ecosystem.

We’re in the very early innings of a rapidly changing market. We’ve passed the “bleeding edge” as the technology is proven and sales potential determined. Now the market is positioning to the cutting edge and will quickly be determined by those who want to be on the leading edge. Waiting to decide may relegate you to being on the bench.

David Gordon is President of Channel Marketing Group. Channel Marketing Group develops market share and growth strategies for manufacturers and distributors and develops market research. CMG’s specialty is the electrical industry. He also authors an electrical industry blog, www.electricaltrends.com. He can be reached at 919-488-8635 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Read Part 1 here: www.canadianelectricalwholesaler.ca/latest-news/1954-making-sense-of-the-rapidly-changing-iot-lighting-market

 

OlsonBy Katrina Olson

A recent CEW article by David Gordon caught my eye. The headline was, Are Your Sales and Marketing Teams Inhibiting Growth?

As a marketing consultant, writer, and trainer, I recognized the challenges and barriers that David was writing about. We agree on many issues (and their causes) facing electrical distributors and marketers. But I also hear from marketing people all the time that the C-Suite is hindering their efforts which, in turn, hinders the company’s growth.  

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Attendees benefited from a variety of agenda topics, including: Network Meetings, Emerging Leaders Session, and Country-specific Business Meetings. New to this year’s agenda was a SPA Optimization Workshop led by industry veteran Mo Barsema. In addition, members and suppliers also attended a panel discussion on managing and measuring your digital success.

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Recently we launched an initiative with Electro-Federation Canada's Young Professionals Network to include profiles of up-and-coming leaders. We provided the list of questions below to Taylor Gerrie, Automation Account Specialist at Gerrie Electric Wholesale Ltd. in Burlington, Ontario. Here are Taylor’s responses.

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Susan Uthayakumar, President of Schneider Electric Canada: Driving Success

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First and foremost, sitting down with Susan Uthayakumar feels more like sitting down and conversing with a friend than conducting an interview with the Canadian president of one of the world’s largest electrical manufacturers. Of course, she exudes the confidence and knowledge her position demands, but equally identifiable are an open and engaging nature.

In a recent sit-down, we learned a little about Susan’s history and what drives her to succeed.

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Looking Back

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One year our conference was in Hamilton, Ontario. Mr. Caouillette, our speaker, got lost and instead of going to Hamilton went to Toronto. I think that that was the longest cocktail hour that CEDA ever had… waiting for him to arrive. Certainly that night the head table and everyone were in good spirits.

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Small electrical distributors just were not acceptable for membership as they did not carry the main-line manufacturers’ goods, publish a wiring device catalogue, or employ four to five salesmen as CEDA requested.

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