Canadian Electrical Wholesaler

Warren Collier

October 13, 2017

By Warren Collier

Have you noticed how certain people thrive during periods of rapid change while others barely keep their head above water? In 35+ years of research and predictive analytics, SMG has identified a unique characteristic in highly successful people that thrive in periods of change with a high degree of resilience.

At its core, self management is the intersection of two critical components: responsibility and accountability.

Self managers are responsible

Self managers take responsibility for their day-to-day effort. Self managers also exhibit strong general awareness of their abilities and potential.

Goal-oriented and internally driven, they will set their own objectives, commit to those activities, and evaluate their own performance. They manage themselves, while taking responsibility for their own behaviour.

They typically amplify the right and change the wrong quickly. They assess the circumstances and are consciously aware of their situation. They understand change better, evaluate how it’s impacting them, and build their skills and knowledge to mitigate the risk.

Good self managers do all of this by habit. It’s just what they do and what makes them so successful.

Self managers are accountable

Self managers also hold themselves accountable for the results they achieve. When they set goals, they evaluate themselves based on how well they were able to meet those goals.

They do this without a leader or manager overseeing what they are doing. While they may ultimately be accountable to their leader, the key distinction is that they are first accountable to themselves. As such, they will course-correct when confronted with change and maximize their results.

Everyone has self management potential

Self management is not an all-or-nothing competency, but rather a matter of degree.

Different roles also require varying degrees of self management in order to manage change effectively. For example, successful sales professionals that exhibit strong self management potential tend to manage change more effectively.

Our research has revealed they naturally focus on their internal environment and allocate their energy and effort more effectively on the factors that fall under their direct control (sales activities, daily behaviour, messaging and networking, etc.). Those with less sales success tend to be more preoccupied to those external factors they cannot directly control (client decisions, length of the sales cycle, competitive forces, etc.), and these attitudes will generally lead to greater stress and potential failure.

Knowledge is fairly easy to change, but attitudes adapting to change are more difficult. As technology accelerates change and transforms every business process, you need strong self managers who see change as the natural order of things and adapt to it in a more thoughtful way with both confidence and enthusiasm.

Warren Collier (CHRL) is Director, Human Resources Consulting Services, Self Management Group (SMG). SMG has over 35 years of data and research on the characteristics of top performers. Their book, Principles of Self Management, and their interactive workshops have been used to train thousands of successful people on how to be better self managers.

This article was previously published in the Spring 2017 issue of Electro-Federation Canada’s InfoElectric: http://infoelectro.digpages.ca/Spring2017/index.html#22

David Gordon

Over the past few months as we’ve sat in strategy development meetings with distributors, reviewed distributor purchasing information, and talked to manufacturers’ reps and contractors, we’ve seen a purchasing trend that is roiling the industry. The trend, which mirrors what is happening in lighting with “unfamiliar brands,” is accelerated growth and acceptance of less familiar brands for infrastructure type products (electrician supplies, boxes, fittings, etc … consumables and products that go within the wall). This then begs the questions, “What is the value of a manufacturer’s brand,” and “What are the implications for manufacturers and distributors?”

Many have seen this as driven by...

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As part a family company, I have heard my father talking about business ever since I was a little boy. Although it had always interested me, I had never thought I would end up working alongside my father and my uncle in the company my grandfather started a long time ago.

I had been working in sales ever since I was 16 years old in many different markets than the one I was about to enter, but I thought it would be relatively easy to handle. Very quickly I started noticing the challenges of being a 22-year-old sales rep for electrical products entering a world where most of the manufacturers’ agents had been in the business for a long time.

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Changing Scene

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Electro-Federation Canada’s 6th Annual Future Forum, Thinking Smarter — Channel Products, Energy, ...
In partnership with Habitat for Humanity Québec, Convectair is donating two heating units ...
Do you know an industry member who has greatly contributed to the Canadian electrical industry and ...
Kendra Smith will be joining the company’s Nationals Accounts team as the Key Accounts ...
Blueway has been added as a division within Sonepar Ontario, reporting directly to Sonepar Ontario ...
Pilz Canada has added Marcus Graham to its family. Marcus is now serving a wide base of customers ...
Christopher Balleine has been appointed Stelpro’s Sales Representative, Maritimes, ...
Based in Ottawa, Lafontaine will be responsible for building on Schneider Electric’s ...
Bill Smith from Electrozad Supply Company Limited has been selected as this year’s recipient ...

Peers & Profiles

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  I've known John Sencich since CEW began publishing. He agreed from the outset to be part ...
  Laura Dempsey has been working as an outside sales representative for E.B. Horsman & ...
Michael Gentile, President and CEO of Philips Lighting Canada, has had a long and distinguished ...
Gordon MacDonald is a cheerful, driven individual who loves to be challenged, a trait that suits ...
  Jordan Prins is an account manager at Wesco Distribution in Abbotsford, British Columbia. ...
Mike Marsh, President and CEO of SaskPower, has been a leading figure in Saskatchewan’s electricity ...
I didn’t wake up one day and go, “I want to work for my dad!” Actually, it was ...
    Ouellet Canada is celebrating 50 years in the Electrical Heating ...
  On February 27th Lumen opened their 36th branch in Ottawa, Ontario. ...
John Baron is President of Elec-Tech Sales Ltd., a manufacturing agent with headquarters in ...

Laura Dempsey

Owen Hurst

Laura Dempsey has been working as an outside sales representative for E.B. Horsman & Son for over 15 years, and is a member of the BCEA U40 network of young professionals. She lives in Langley, BC and is proud of her position and work with E.B. Horsman, particularly as she is the second Dempsey generation to work for the company.

Laura’s mother Shelly has worked at E.B. Horsman for over 25 years, and instilled in Laura a determination to succeed. Laura followed in her mother’s footsteps after witnessing how much her mother enjoyed her work and the people she works with at E.B. Horsman.

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Laura Dempsey

Owen Hurst

I've known John Sencich since CEW began publishing. He agreed from the outset to be part of the newsletter’s Editorial Board. His contribution was regular and sustained. Always present to answer my technical questions, and refer me to the right person for additional information as needed. Always available despite his role as senior leader of an influential company.

Over the past five years, many industry insiders have cited John Sencich when I asked them to name someone who had made a difference in their lives or had inspired them as a leader.

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Looking Back

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  As 2017 marks the 150th anniversary of Confederation, we take a look back at an aspect of ...
The resource-based industries of the Maritimes are looking to electronics to make their operations ...
  Electrical distributors must remain in both the electronic and electrical ends of the ...
  The public’s strong interest in energy-saving products should continue in the ...
  Even in a principally agricultural province like Saskatchewan, the impact of electronics ...
Electrical distribution companies operating in British Columbia will continue to get larger while ...
Golden anniversaries are celebrated by the mature, and our industry is allowed to celebrate ...
The last 50 years have been exciting ones for the electrical industry but they won’t compare to ...
The ceiling that had been placed on membership fees remained a point of contention among ...
The year 1982 started on a relatively good note for electrical distributors. Sales in the first ...

 

EFC 2018 Scholarship Program

This year Electro-Federation Canada (EFC) will award $156,250 across 62 scholarships supported by manufacturers, distributors and associations.

The annual EFC Scholarship Program reflects an industry that understands its responsibility to attract future talent. In the face of technological, demographic, and socio-economic evolution, the employment landscape is in constant transformation resulting in substantial challenges for companies as they work to define and redefine their recruitment practices. Furthermore, as competition for the brightest and the best of the next generation of business leaders intensifies, it’s more important than ever to engage young people. 

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Online

Building a simple customer experience that satisfies your customers’ expectations is a starting point (or evolution) in your digital journey. You might be asking yourself, “How do I know what my customer wants?” The data are available from their behaviour online, and many of your customers will tell you what they want. Putting the pieces together can appear complex, but it can be simplified if you segment the optimization of your customers’ experience into three buckets: design, usability and search.

Design, usability, and search pertain to how you can serve your customer. In order for your website to create value in the eyes of the customers, you have to optimize your website so that it is accessible to the greatest number of your ideal customers. Value increases with the number of customer touchpoints that the customers use.

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